Telecom Infrastructure Digitalization Platform for Dialog Network Services

DNS Digitalization Platform

Project Overview

Dialog Network Services (DNS) partnered with Eimsky to digitalize the management of its telecom tower infrastructure on a single platform. ServiceConnect connects site access, asset management, fleet operations, and maintenance approvals, giving field teams, vendors, and managers faster, more transparent, and more accountable workflows, with the real-time visibility needed to keep the tower network running reliably.

Telecom towers managed through a single digital platform
5000+
Users and vendors working together on the platform
650+
Average service requests handled every month
4500+
Telecom Infrastructure Digitalization Platform for Dialog Network Services

By bringing site access, passive infrastructure services, generators, refueling, and vehicles onto one platform, ServiceConnect has changed how DNS runs its tower network. Every request, task, and approval is tracked from start to finish.

Dynamic checklists, rule-driven workflows, and cross-filtered dashboards help teams act faster, keep vendors accountable, and give management the clear, reliable data needed for confident decisions.

Project Goals

  • Controlled Site Access: Digital access requests are approved by an authorized handler before entry, so only verified personnel visit a site, within the approved time and for the stated purpose.
  • Flexible, Rule-Driven Workflows: A built-in rule engine and dynamic checklist creation let DNS design, automate, and adapt its own workflows without starting from scratch. Requests move from submission to approval along defined rules, so every task follows the right process, reaches the right people, and stays traceable, even as operations and requirements evolve.
  • Insight and Accountability: AC, generator, site cleaning, and civil routine requests reach the relevant parties automatically, with checklists and photo evidence recorded for every job. Dashboards and reports with cross-table filtration give managers one clear view of tasks, assets, and vendor performance.
  • Power Continuity and Fleet Control: Portable generator, refuel, and vehicle management modules help restore power faster, track fuel usage, and keep journeys accurate and accountable.

How It Works

From the first site access request to the final maintenance approval, ServiceConnect manages every step of the process digitally.

  1. Site Access Request and Approval
    Step 01

    Site Access Request and Approval

    Through the platform’s Site View and Map View, teams can find any site, check its location, power data, and infrastructure details, and raise an access request with the purpose and time window. An authorized handler reviews and approves it, and access is granted only after approval, so only verified personnel enter a site.

  2. Service Request and Dispatch
    Step 02

    Service Request and Dispatch

    AC, generator, site cleaning, civil routine, portable generator, or refuel requests are created and routed automatically to the relevant parties, who assign the right team and vehicle for the job.

  3. Field Execution and Proof of Work
    Step 03

    Field Execution and Proof of Work

    Teams complete the work on site using dynamic checklists and upload photo evidence as proof of work, while vehicle journeys and fuel usage are logged for accountability.

  4. Approval, Reporting and Insights
    Step 04

    Approval, Reporting and Insights

    Completed work is reviewed and approved, and dashboards and reports with cross-table filtration give managers real-time visibility of tasks, assets, and vendor performance.

Related Case Studies